Privacy policy

Last updated: October 28, 2025

ROAN INTERNATIONAL Import & Export LLC (“we”, “our”, “us”), operating as El Clóset de la Ciela Jewelry, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you browse our website, make a purchase, or communicate with us.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our website or making a purchase, you agree to the practices described below.

PERSONAL INFORMATION WE COLLECT

We may collect or process the following types of personal information:

  • Contact details: name, phone number, email address, billing and shipping address.

  • Order and transaction information: items viewed, purchased, cancelled, exchanged, or returned; order history; payment confirmation.

  • Payment information: credit/debit card or other payment data submitted at checkout. Payment information is processed securely by our payment processors — we do not store full card numbers.

  • Account information: if you create an account, we may store your login information and preferences.

  • Communications: information you provide when you contact customer service.

  • Device / usage information: IP address, browser type, device type, pages visited, and other analytics or cookie data.

SOURCES OF PERSONAL INFORMATION

We collect information:

  • Directly from you (checkout, account creation, customer service).

  • Automatically through cookies, pixels, and similar technologies when you browse our site.

  • From service providers (for example: payment processing, shipping, analytics, email communications).

  • From the e-commerce platform that powers our store.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process, fulfill, and ship your orders.

  • Communicate with you about your purchase, delivery status, or support request.

  • Provide customer service and respond to inquiries.

  • Send marketing or promotional messages (only if you have opted in — you may unsubscribe at any time).

  • Improve our website, product catalog, and shopping experience.

  • Help prevent fraud and protect the security of our store.

  • Comply with applicable legal obligations.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell your personal information.

We may share your information with:

  • Our e-commerce and payment platforms, to process your order.

  • Shipping carriers (such as UPS), to deliver your order.

  • Service providers who support our operations (IT, analytics, email services).

  • Law enforcement or authorities, if required by law or to protect our rights.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences.

  • Improve site performance.

  • Understand how visitors browse and shop.

You can disable cookies in your browser settings. Some features of the site may not work correctly if cookies are disabled.

DATA SECURITY

We use commercially reasonable security measures to protect your personal information. However, no online transmission or storage system is 100% secure. Please keep your account credentials private and do not share them with others.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access, correct, or request deletion of your personal information.

  • Opt out of marketing communications.

  • Ask questions about how we process your data.

To exercise these rights, contact us at:
📧 Email: elclosetdelacielausa@gmail.com
📞 Phone: +1 (849) 480-0426

CHILDREN

Our products and services are intended for adults. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact us so we can take appropriate action.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.